** Please ensure you order the correct size and style as personalised items cannot be changed, cancelled or refunded **
Please ensure all spelling is correct as we will copy this exactly for your order and errors cannot be fixed and these items are unable to be re-sold or changed. If it is found there is an error on our behalf and you are able to provide photographic proof your item will be replaced asap.
Our policy lasts 14 days. If 14 days has gone by since you received your order, unfortunately we can’t offer you a refund or exchange. Pre order or Custom items including anything that has a custom name is not refundable unless faulty.
Returned apparel must be unwashed, unworn and in its original condition. Worn, washed or perfumed items will not be accepted.
Returns are at the buyer’s expense and must be sent via tracked post as we can not process items we have not received.
Z&TEE Po Box 459 Edmonton QLD 4869
- Please post to: Z&TEE, Po Box 459, Edmonton QLD 4869
- Include a pre-paid, self-addressed postal bag (tracked) with the returned item for the new item to be posted.
- Include a note with your exchange request.
Refunds are assessed on individual application. A re-stock, administration and postal fee of 20% will be deducted.
Additional non-returnable items:
Water bottles
Cups
Gift cards
To complete your return, we require a receipt or proof of purchase.
See our full policy here: https://www.zandtee.com.au/policies/refund-policy
